Refund policy

At Novora, every product is created and packaged with great care. As a small business, we currently do not accept returns, exchanges, or refunds once an order has been placed.

Each item goes through careful quality checks before being shipped to you, ensuring that what reaches you is in perfect condition. Since we are still in our early stages, returns and refunds are an added cost that we’re unable to accommodate at the moment. We hope for your kind understanding and support as we grow.

That said, your satisfaction matters deeply to us. If you receive a damaged, defective, or incorrect item, or if you have any concerns with your order, please reach out to us at info@novorastore.in within 3 days of delivery. We will review your query and do our best to make things right.

Please note that all sale items and gift cards are final and cannot be returned or refunded.

You can always contact us for any questions or concerns at info@novorastore.in.

Thank you for supporting our small business and for being a part of our journey.